NHTSA Complaint #11665947 — 2021 JEEP WRANGLER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11665947
Vehicle 2021 JEEP WRANGLER
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Took my vehicle in on 10/16/2023 to the Morgan Hill Jeep store where I bought the vehicle indicating that vehicle was unsafe to drive due to shaky front end suspension. Was told that the tech could not verify my complaint but they replaced the steering damper under a recall. Shortly after, vehicle continued to shake over bumps and uneven pavement to the point that on 06/07/2025 on a 2 hour road trip the shakes became so violent that the car is undriveable. Dropped the vehicle off at the nearest location, Stevens Creek Chrysler Jeep. I have a video taken to show the severity of the issue. Now being told that the repair is not covered under warranty even though it was brought to their attention at 22,778 miles within the warranty period, and various multivehicle inspections were performed during the warranty period after this suggesting no issues. There are many known cases and various lawsuits and extension of warranty periods for this issue for model years previous. I believe my vehicle was built during that period.

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Recent Complaints for the 2021 JEEP WRANGLER

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