NHTSA Complaint #11665552 — 2014 FORD EXPLORER

My vehicle has dual A/C , front and rear. The rear A/C can only be turned on from the touchscreen. My touchscreen went out about a week ago. I called the dealer to ask if there was another way to turn on the rear A/C and the answer was no. I asked what I had to do and the answer was to schedule an appointment so they could check it but I was going to get charged. I live in deep south Texas and it gets very hot down here. The rear A/C is a must. I don't think it's right that i have to spend thousands of dollars to replace my touchscreen just to be able to turn on my rear A/C unit. My passengers have been feeling lightheaded when riding in the back seats without A/C. Ford needs to put a button apart from the touchscreen to turn the rear A/C on and off.