NHTSA Complaint #11665430 — 2021 HYUNDAI KONA ELECTRIC

My wife's car t-boned another vehicle, but the air bags didn't deploy. Luckily, she wasn't hurt badly, but the vehicle was deemed a total loss, so you can imagine the force of the collision. The forward collision warning and automatic emergency braking didn't activate either. I reported it to Hyundai. They sent an inspector to examine the vehicle, and I also showed them photos and a copy of the police report, but they claim that my car was hit on the side, and the pre collision system doesn't detect imminent side impact. That's completely outrageous. I don't know what their inspector wrote in their report, but the photos and police report are irrefutable proof that my wife had a frontal collision with the side of another vehicle. Hyundai kept denying it because they didn't want to help financially. I attached a copy of their determination letters (the second one was after I submitted a copy of the police report to prove that my wife's car is the one that hit the other vehicle, but Hyundai refused to see it as it happened). This is a link to see the interior and exterior photos of the vehicle: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)