NHTSA Complaint #11665328 — 2020 AUDI A4 ALLROAD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11665328
Vehicle	2020 AUDI A4 ALLROAD
Component	ELECTRICAL SYSTEM
Date of Incident	September 1, 2024
Date Filed	June 6, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

The MMI system and all associated functions resets without warning mid drive. The Audi dealership has a bulletin that says a software update is the solution, but has made the problem worse - rather than intermittent resets (once every few days) the system now resets multiple times on short drives (5 times within 20 minutes). This turns off all navigation, radio, phone, CarPlay, Bluetooth, and camera functionality when it happens. Audi has said the only repair is to replace the entire computer module out of pocket - it is a known issue with this car.

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