NHTSA Complaint #11665234 — 2020 NISSAN FRONTIER

Hello, I was an owner of a new 2020 Nissan Frontier pro4x. My vehicle had 33,000 miles, garaged in the winter and never used for towing. All minor maintenance were performed at a certified Nissan dealer. On [XXX] I was driving my truck on [XXX] in Youngstown when suddenly I heard a terrifying loud grinding noise coming under the truck causing also the truck to shake violently. I'm blessed that I didn't not lose control of the vehicle and most importantly it did not happen on the freeway. This happen as I was ready to merge into [XXX]. I arranged the truck to be towed to Sims Nissan dealer in Youngstown. I was told that my driveshaft came apart somehow causing other major damages to other critical parts of the truck. I end up also calling my Insurance. I discussed with them the incident, and the insurance started a comprehensive claim. On May 29th Robert Griffith the Adjuster call me to inform me that the truck will be totaled. I've already reached out with a letter to Nissan Headquarters, I explained what happened but most importantly wanted to Nissan to be aware of my incident. Didn't get any help or support but I was given a claim number, [XXX]. I've also contacted BBB of my incident. I feel really strong that this incident should have never happened and I will do my best to get an answer. Thank you so much for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)