NHTSA Complaint #11665090 — 2025 HONDA ADV160

I received a recall notice in the mail. as instructed, I called my local dealer and they said they would order the parts. A few hours later, they called me back and said that Honda was not providing parts for any bike that has been registered. They could order the arts for any bike in their showroom, but not for a customers unit. If this is truly a safety issue, I do not understand how bikes sitting in a showroom are more dangerous than those being ridden every day. If they have the parts, why are they unwilling to provide them? I reached out to Honda Powersports on Monday of this week but have not received an answer. I also requested a callback on the NHTSA help line on Monday with no response. This does not seem right