NHTSA Complaint #11665088 — 2021 CHEVROLET TRAILBLAZER

The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while attempting to remove the key from the ignition, the key remained stuck in the ignition cylinder. The contact had to turn off and restart the vehicle several times to be able to remove the key. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer who sprayed the ignition cylinder to clean the cylinder; however, the failure persisted. The vehicle was returned to the dealer who diagnosed that the shift lock mechanism failed to recognize that the vehicle was in park(P). The shifter assembly was replaced. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.