NHTSA Complaint #11664128 — 2019 HYUNDAI KONA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11664128
Vehicle 2019 HYUNDAI KONA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I purchased my car [XXX]. I started experiencing hesitation with the car about a year and half. December 1, 2023 brought the car in because the check engine light had been on but was off by time I brought it in to the shop. They said there was a crack in the oil pan gasket. Resealed the oil pan. Brought car back in January 26, 2024 check engine light on. I asked if they could replace the throttle body because I took the car to a mechanic that I knew and he suggested they try replacing. Their notes stated idle air control filter and RPM higher than expected. Brought car in June 21, 2024 and asked if they could please look the car over before my 3 year warranty was up which the woman said would expire July 1, 2024. I stated the car was not taking off correctly when at a light there was hesitation the same problem as before and they always said there was not an issue when they test drove the vehicle. [XXX} I'm traveling up [XXX] at 72mph when my check engine light comes on, the car starts shaking and the speedometer dropped to 69 i got nervous and turned the hazards lights on. Had the car towed. February 10th find out the engine went now I'm at 105,000 miles and no warranty. I had called Matthew's Hyundai when I was at 95,000 miles and asked to speak with a manager to no avail I get a financial manager who tells me come on Caroline it's time to trade the car in. I had called to see if my car was still under a 100,000 mile warranty but never called back. He had a sales woman call me back that day and I decided not to return there. I had the car towed to another dealership where they said the engine was no good. On top of all this my oil would be unusually low. I dealt with Hyundai customer care my claim was denied due to high mileage. I had also found out recently that the 2019 Hyundai Kona had a recall on the engine. When I looked it up my car was experiencing what they described in the recall. I ended up accepting a used engine for $9,000 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

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