NHTSA Complaint #11664119 — 2010 HYUNDAI ELANTRA

The vehicle is subject to manufacturer recall #127. I brought it to two different dealerships for the recall repair after confirming in advance that they had the necessary parts. However, after dropping off my vehicle, I was informed a few hours later that the dealership did not actually have the parts needed for the repair. I contacted Hyundai’s service center to escalate the issue, but they refused to take further action. Instead, they repeatedly instructed me to reach out to other dealerships. After contacting several other dealers, I was told that they either did not have the parts or the system capabilities to perform the recall repair. Despite my efforts, Hyundai has refused to escalate this matter to upper management, leaving the issue unresolved.