NHTSA Complaint #11664050 — 2019 HYUNDAI ELANTRA

My late mother’s 2019 Hyundai Elantra (VIN: [XXX] ) was brought to Johnson Hyundai of Apex on 4/14/2025 for a known paint defect recall affecting the roof and roof rails. I was handling this vehicle as part of her estate. While the car was in the custody of their body shop, Piperformance, the windshield was cracked and replaced without my knowledge or consent. I was not informed of the damage beforehand, was never asked to authorize the repair, and was not provided an estimate or invoice in any official format. When I requested documentation, the service advisor (Josh) only sent a photo of an invoice on a laptop screen. I later received an undated, unsigned letter from the body shop admitting that they had broken the windshield and kept the old one. Important inspection and registration stickers were removed during the process and not returned for weeks. Hyundai corporate acknowledged internal failures, including missing documentation, conflicting stories, and lack of accountability. However, they refused to accept responsibility or confirm what safety inspections, if any, were done after the unauthorized windshield replacement. I am concerned the windshield replacement may not meet OEM specifications and may compromise the vehicle’s crash safety or ADAS systems (lane keeping, forward collision alert, etc.). No documentation was provided to show the glass used was certified or that proper recalibrations were performed. I no longer trust the safety of this vehicle and plan to remove it from use. The emotional toll of dealing with this after my mother’s passing makes the experience even more distressing. Her car was defaced and mishandled in my effort to preserve it, and I now feel responsible for navigating safety concerns caused by others’ negligence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)