NHTSA Complaint #11663902 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that while driving approximately 70 MPH in the rain, the front windshield wipers failed to operate as needed. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the windshield wiper motors had failed and needed to be replaced. The contact stated that the failure was related to NHTSA Campaign Numbers: 22V142000 (Visibility); however, the VIN was not included in either recall. The vehicle was scheduled for the repair and parts were ordered. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.