NHTSA Complaint #11663843 — 2020 HONDA RIDGELINE

Regarding 2020 Honda Ridgeline, we have two issues. In December 2024, the auto stop / start feature started working intermittently and then a few months later ceased to work entirely ceased to work. In May 2025, we got two error messages on the dashboard. One was for transmission error. The second was for emissions error. There were no apparent mechanical issues with the truck shifting gears when we brought it to our local mechanic 2 miles away and to the dealer approximately 5 miles away. We brought it to our local mechanic who said it was the solenoid in the transmission and would cost around $7000 for parts and labor since Honda didn't sell only the brain and we would have to purchase the entire transmission. We brought it to Norm Reeves Honda (the largest Honda dealer in the United States) who confirmed this root cause mentioning "MIL" and "Solenoid" specifically. Norm Reeves Service Technician said it would cost around $9000 parts and labor. We logged a case #15593XXX with Honda Motor Corporation who auto-responded to our email saying, "Please note, due to a recent influx of inquiries, our response time will be delayed. Please do not submit multiple inquiries as this can lead to further delays in case handling." An internet search for Honda Ridgeline Service Bulletins uncovered Service Bulletin #A23-091 for what sounds like one of these two issues. It has been more than 3 days since the "inquiry" to Honda and we have yet to receive any response. Norm Reeves said they will start to charge us a storage fee of $35 USD a day if we do not pick up the vehicle by Saturday EOD.