NHTSA Complaint #11663787 — 2024 LINCOLN NAUTILUS

The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed a distorted or black image. The contact stated that while reversing the rearview camera image was distorted or black. The contact stated that the failure caused the vehicle to strike a landscape trailer while reversing. The contact stated that the failure had been recurring intermittently. The contact received notification of a system fault on the Mobile App. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The dealer referred the contact to the insurance company to cover the repair of damages to the vehicle. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V337000 (Back Over Prevention), which the contact related to the failure; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.