NHTSA Complaint #11663627 — 2023 TESLA MODEL S

To Whom It May Concern, I am writing to formally report a significant safety concern with the design of the steering wheel horn mechanism in my Tesla vehicle. The horn is not activated by pressing the center of the steering wheel, as is standard in most vehicles. Instead, it is operated via a small button located on the wheel itself, measuring approximately 1/2 inch by 1/4 inch. This design poses a serious safety risk. In emergency situations that require an immediate and instinctive response—such as warning another driver or preventing a collision—locating and pressing this small button requires visual attention. This necessitates taking my eyes off the road during critical moments, thereby increasing the likelihood of accidents. I have experienced multiple near-miss incidents and one collision directly related to the inability to quickly locate and activate the horn. When I contacted Tesla to request a replacement with the newer steering wheel design (which addresses this issue), I was quoted approximately $3,000 for the replacement. Upon calling to discuss the concern, I was told that I "knew about the design when I purchased the vehicle" and was advised to simply "get used to it." I believe this is an inherent design flaw that compromises driver safety. The horn is a fundamental vehicle safety feature and should be intuitive and instantly accessible without requiring the driver to divert attention from the road. I respectfully request that this issue be investigated as a potential violation of basic vehicle safety standards. I also urge Tesla to provide a remedy to owners affected by this unsafe design without imposing prohibitive costs. Thank you for your time and attention to this matter. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)