NHTSA Complaint #11663420 — 2014 FORD EXPLORER

I was driving my explorer in a residential area when my power steering assist went out, causing me to not be able to control the steering wheel. I had 3 passengers in the vehicle at the time. I came close to crashing into a ditch but was able to stop the vehicle. It terrified me and my passengers. I struggled to steer it to a restaurant parking lot. After my power steering stopped working, and alarm went off on the dash and said "steering assist fault" needs serviced. I had the explorer towed to AschenBach Ford in Wytheville, Virginia. The Ford service department said that the bar and all electrical steering needs replaced. There was a recall for some 2014 Ford Explorers with this same problem but my VIN is not apart of those recalls and I feel it should have been because that's what happened to my vehicle. It's recalls 14S06/14V-286.