NHTSA Complaint #11663176 — 2019 HYUNDAI KONA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11663176
Vehicle 2019 HYUNDAI KONA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

I was unaware of the 203 recall until 2 weeks ago. I took my car into the Dutch Miller Huntington WV dealership on May 5. Today is May 27th and I'm getting the car back with only an oil change. When I took my car in on May 5th- I reported ALL the symptoms of the 203 Recall. My car has reduced speed when accelerating or "boggs down", does not shift properly, idles hard at times, sometimes it doesnt start. On or around April 25th it died while driving, while in motion. Thankfully I had turned into a long driveway, but still, that was the straw that made me take it in. I reported these symptoms and more with no knowledge of the recall. My car failed the Ackison test (the specific engine noise test for this recall) initially and I was told I needed a new engine. Then the dealership was told to update their testing software, and surprise my car passed the test it originally failed. So now they wont replace the engine. They performed a multi point inspection on May 5 and my oil was marked as good, I have this documented. Then on May 22, I was told my oil was a little low and dark. They have changed the oil and are now sending me on my way in this KNOW unsafe car. I still have a warranty on this car too. PLEASE HELP?

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