NHTSA Complaint #11663037 — 2012 KIA OPTIMA

The contact owns a 2012 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after starting the vehicle and driving approximately 5 minutes, then pulling into a carwash and placing the vehicle in the park, the vehicle lost power and a thick gray smoke began coming from underneath the hood of the vehicle. The vehicle caught fire. The contact was able to exit the vehicle however, the fire had consumed the vehicle, and caused the building the vehicle was parked in front of caught fire. The fire department had put out both fires. The vehicle was towed and deemed totaled. A police report was filed. The contact stated they were pregnant at the time of the fire and ended up having a miscarriage. Medical assistance was needed. The dealer was not contacted. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 120,000. Parts distribution disconnect.