NHTSA Complaint #11662544 — 2020 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11662544
Vehicle 2020 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My 2020 Ford Fusion has had multiple transmission failures and has now had a third transmission installed. The newest issue with with the engine design that Ford is aware of but is not covered by extended warranty. The engine block is cracked due overheating caused by coolant intrustion and flexplate problems. Each time these incidents were identified and examined by Ricart Ford in Columbus, OH. The car was also purchased by the same dealer in January of 2024. The check engine light along with the temperature light were triggured by the engine issue on [XXX] I immediately contacted Protective(My warranty company) and requested that the car be transported to Ricart. I also contacted the service deparment at Ricart and explained the issue. There was plenty of coolant in the resevoir but the coolant leaked into the cylinders and caused the car to overheat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

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