NHTSA Complaint #11662539 — 2020 TOYOTA RAV4

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11662539
Vehicle 2020 TOYOTA RAV4
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I have a 20202 Rav4 Hybrid and the engine short block has malfunctioned due to no error on my part, in my research there was a recall for this EXACTLY this issues in other cars of this year/make/model - although my vehicle initially did not qualify for this I believe that this in fact related and that Toyota should be responsible for the repair or replacement of the engine. The car is currently with a Toyota Dealership Service Center, Lake City Toyota in Seattle, WA but they have not been helpful. They have given me vague answers and have sent the engine offsite to a machine shop and keep requesting that I pour additional money into fixing an engine that clearly had a manufacturer defect. My car has always been serviced at Toyota dealerships, as suggested by Toyota. My car has never had previous issues until the engine light came on one day, i checked the coolant and it was empty - first replaced the fluid, let it sit overnight, then drove it around the block to circulate the coolant - when the reservoir emptied again I immediately made an appointment to take it in. The Dealership has not given me any paper invoices or written confirmation/notice of what is happening aside form continuing to ask me to pay more money to fix an engine that is clearly related to the national recall issued.

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