NHTSA Complaint #11662413 — 2014 KIA SPORTAGE

While driving on an interstate, our vehicle experienced complete engine failure. It was towed to auto garage and examined. We were advised the timing chain had stretched and there were metal shavings in the oil (only roughly 100,000 miles on vehicle). Auto garage advised this was a known issue that was associated with high engine oil consumption and that there was an engine recall. They advised we should contact a Kia dealer for repair. Contacted Kia dealer and was advised the vin for our Kia was not included in the recall, however our Kia also has the Theta 2 engine, which was the subject of the recall of other models and/or years and we are experiencing the same issues. I contacted Kia Corporate and was advised that because the vin of our vehicle was not included in the recall, they would not assist in any way. When this incident occurred, we were 200 miles from home driving on a 4 lane highway and navigating an interchange. Thankfully, we were able to navigate traffic and get to the side of the road, however we felt extremely vulnerable and unsafe, and it left us with no means to return home. Generally, my [XXX] daughter drives this vehicle and had she been driving at the time of this incident, I fear she would not have known what to do to get to safety and could have resulted in a tragedy. I believe this to be a significant safety issue that is the same or at least very closely related to the recalls already in place. We purchased this vehicle in good faith, believing the manufacturer was providing a vehicle that was safe and reliable, however that turned out not to be the case and Kia is not willing to hear our concerns or help with a solution. Please contact me if any additional information is needed and I welcome your feedback. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)