NHTSA Complaint #11662380 β€” 2022 JEEP GRAND CHEROKEE L

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11662380
Vehicle 2022 JEEP GRAND CHEROKEE L
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

I purchased my vehicle in Sept. 2022. Issues began Nov. 2024. At first my radio screen was glitching and at the same time my car did a software update, it reset all my settings and my AEB system was disabled and would not turn back on regardless of how many times I turned it back on. The dealer did a manuel software update, replaced my screen (I paid the $100 warranty deductible) and it fixed the problem. A month and a half later it happened again without the update and my screen again was glitching. All my settings were changed and my AEB system was disabled. Dealer did a manual reset and another month and a half it happened again. At this appointment I asked them we need to do something else. This is not working. They saw that my alternate battery was not holding power well and not fully sending power to my module which controlled my radio/navigations systems also my safety features on the car. I replaced both batteries at $820. I needed 2 modules replaced. I had the module for the radio/navigation and safety features replaced and I am still currently waiting the other module that controls WiFi connections. It has been 3 weeks since I received my new module. After one week my radio screen was glitching. They said it was a lose wire and it needed to be replaced. As well as my auto start/stop button is being replaced because they most likely broke it due to them taking apart my radio so many times. Now at 3 weeks my car again reset my settings and my AEB is disabled. I have an appointment for them to look at it again but I have been to the dealer on an average once every 4-5 weeks since this issue began. Does not look like it’s going to fixed anytime soon.

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