NHTSA Complaint #11662370 — 2017 LAND ROVER RANGE ROVER SPORT

I am filing this complaint to report neglect, unprofessional conduct, and refusal to take responsibility by Jaguar Land Rover Carlsbad during a manufacturer recall service. In December 2024, I took my Range Rover Sport to Land Rover Carlsbad for an N808 powertrain recall. I paid $299 for a diagnostic inspection, and the only issue reported was a diesel exhaust sensor. There was no mention of any issues with the oil level sensor, confirming it was fully functional at the time of drop-off. I authorized & paid for the repair of the diesel exhaust sensor repair to be completed during the powertrain repair. Following the recall service, the oil level sensor failed, resulting in a $4,500 repair. Extensive research and technician insight confirm that this recall can damage the oil sensor wiring if handled improperly. I believe the failure was caused during the recall service, especially considering: *No issue was present or diagnosed before the recall work. *Damage occurred immediately after. *Land Rover Carlsbad refuses to accept responsibility AFTER realizing cost Compounding the issue, the vehicle was returned without the windshield wiper housing installed, which I discovered while driving on the freeway at 65 mph with my children in the vehicle, during rainfall. Put our lives at risk. Also the design flaw: location of Oil Level Sensor (refer to NHTSA SSM73239). Despite multiple attempts to resolve this, General Manager Anthony Benfatti refused to take responsibility and told me, “See you in court, I’ll be there with attorneys & expert mechanics.” I am asking NHTSA to investigate the conduct of this dealership and LR design flaw which puts my vehicle at risk fire. LR actions reflect: Negligence in vehicle servicing, failure to honor customer safety, denial of legitimate damage claims, retaliatory and aggressive behavior toward complaints. I am requesting full reimbursement for the oil level sensor repair and an investigation into this dealership’s service practices.