NHTSA Complaint #11662301 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked in the garage, there was oil leaking from the vehicle. The contact stated that while stopped at a stop light, the vehicle stalled. There were no warning lights illuminated. The contact stated that after an oil change was performed, the mechanic informed the contact that the oil that was drained was like mud. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and confirmed there was no warranty coverage on the vehicle. The failure mileage was approximately 36,000.