NHTSA Complaint #11661926 — 2024 CADILLAC ESCALADE

The contact owns a 2024 Cadillac Escalade. The contact accidentally spilled coffee on the center console and the cupholder. The service transmission and shift message were displayed. The lights illuminated on the gear shifter. The display was flashing on and off. The contact stated that while driving, the message to slow-down to shift gear was displayed. The contact tested the vehicle in reverse(R), drive(D), and park(P). The contact continued to drive the vehicle. The contact stated that while driving at various speeds, the vehicle suddenly slowed down to 10 MPH and slammed into park(P). The vehicle failed to move. While the vehicle was idling, the vehicle started to roll. The vehicle was towed to the local dealer who determined there was no coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and filed a claim. The failure mileage was approximately 8,000.