NHTSA Complaint #11661528 — 2024 HONDA HR-V

I have brought the vehicle into the dealership multiple times due to dangerous behavior involving the Honda Sensing system. The vehicle has attempted to steer out of lanes, and shown repeated safety warnings related to the Collision Mitigation Braking System (CMBS), Lane Departure Warning (LDW), and Road Departure Mitigation (RDM). Despite these serious issues, the dealership repeatedly tells me that “no codes were found” and refuses to provide full diagnostic records or confirmation that proper factory scan tools (HDS/i-HDS) were used. I suspect they may be clearing codes or failing to document the issues appropriately. The problem is intermittent but dangerous, and I am very concerned it may lead to a crash or serious injury. Honda has not resolved this, and I believe this is a widespread safety defect that deserves further investigation. Most recently, while driving on the highway, the vehicle suddenly applied the brakes without any obstacle or warning, creating a highly dangerous situation. This incident was alarming and could have resulted in a serious accident.

Since that event, the vehicle has continued, from time to time, to display warning messages related to the Collision Mitigation Braking System (CMBS) and Road Departure Mitigation (RDM). These alerts occur sporadically and do not appear to be triggered by any identifiable driving condition. The dealership does not want to look at the car again for this problem and is trying to tell me I have to deal with Honda directly who is not escalating the issue even after multiple request as I fear for my safety and that of anyone in the vicinity of the vehicle.