NHTSA Complaint #11660958 — 2021 HYUNDAI PALISADE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11660958
Vehicle 2021 HYUNDAI PALISADE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

My 2021 Hyundai Palisade has had some issues relating to the engine recently. We take extremely good care of our cars, and are early when due for our oil changes. A couple of months ago, my husband checked my Palisade's oil before a trip. There was NO oil showing on the dip stick! I had just gotten an oil change 2000 miles before. He added 6 quarts of oil, and it was still only showing half full. We brought it up to the dealer, and they did an oil change and $900 worth of replacing things that were not covered on the extended warranty. Last month, I drove it, and the engine light went on AGAIN. We brought it in, and they said there was no oil? We told them it is not leaking anywhere, but it might be burning off or slipping somewhere else. They did an oil change (which we had to pay for even though there was no oil) and told us to come back in 1,000 miles. We went back and they said it was burning over a half quart after 1,000 miles, but Hyundai won't do anything unless it burns more than 1 quart in that time. Then, 3 days later, my engine light comes back on, and here we are again. NO oil, not even 1,500 miles, and at the dealership again A WEEK LATER! This time, they are doing a combustion chamber cleaning? I understand there are procedures that need to happen, but this does not fix that my engine is burning my oil. 3 of my coworkers have had their engines replaced due to this issue of oil consumption and where it goes. This can cause my car to die on the side of the road, immediately, and combust! My family is at risk of being in the car, and so are others who drive around me if this happens. Why is Hyundai waiting for this to happen? This is completely negligent on their end!

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