NHTSA Complaint #11660890 — 2019 NISSAN LEAF

The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had failed to charge. The vehicle was taken to the dealer, where it was diagnosed that the battery module had failed and needed to be replaced. The vehicle was not repaired due to a lack of manpower. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 31,200. VIN tool confirms parts not available.