NHTSA Complaint #11660685 — 2016 GMC YUKON

Check engine light came on. Immediately went to reputable local repair shop. Shop advised push rod bent due to faulty engine. Advised to call GMC because not normal wear and tear. Called GMC expressed my frustration about this being preexisting issue w this engine. GMC corp told me I had to ship to GMC dealership at my own expense then they could help me. Local GMCs backed up 6-8 wks. Towed car 1.5 hrs away. Mechanic told me not to worry this happens all of the time, GMC will take care of it. Pointed out a row of new trucks with my incl new Escalade with same issue. I spoke to a sales rep about trading my car in for new but he said engine issue still not resolved. He advised me to lease Escalade for $900 because by the time my engine blew my lease would be up; if not GMC fix under warranty!! Mechanic said new engine but GMC will take care of it. I waited 3+ months for GMC to authorize repair. GMC said they did not get docs but mechanic sent me verification of conversation and repair order sent to GMC. Mechanic received an unrelated warranty from GMC that said my issue was not covered. Mechanic said docs sent made no sense bc he sent the right warranty and he was sorry and embarrassed by GMC behavior. I finally paid over 14K for new engine. Picked up my car and drive a block and car still knocking and engine light came back on. I had returned my rental and no way home. In tears dealership gave me my rental keys back still all at my expense. The mechanic calls me two days later to tell me my torque needs to be replaced. I am hysterical, 14k spent, and car still not fixed. GMC told me to pay additional funds for torque converter or pick up. Threatened to charge storage fees. When I discussed their liability GMC became very rude and antagonistic. They cut off my communication with their lead mechanic. Took care of back to local repair shop. He said this smells of a law suit so would not touch vehicle. I all communication 106 more files to share.