NHTSA Complaint #11660601 — 2019 HONDA CIVIC

The contact owns a 2019 Honda Civic. The contact stated that while driving at undisclosed speeds, the steering wheel seized while turning. There was an abnormal creaking sound coming tfrom he steering and the steering wheel was loose. There were no warning lights illuminated. The contact stated that the failure was like the failure listed in NHTSA Campaign Number: 24V744000 (Steering). The vehicle was taken to the local dealer, where it was diagnosed and determined that the electric steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 57,219.