NHTSA Complaint #11660528 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, the steering wheel seized. The contact stated that the instrument cluster and the radio turned off unintendedly. The contact stated that the power train, hill assist, and several other unknown warning lights were illuminated. The contact stated that the steering wheel failed to function as intended. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was able to be restarted after several attempts. The vehicle was taken to two dealers; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure persisted. The contact related the failure to NHTSA Campaign Number: 19V632000 (STEERING); however, the VIN was not included. The failure mileage was approximately 66,000.