NHTSA Complaint #11660522 — 2023 TOYOTA TUNDRA

On February 25, 2025, I took my 2023 Toyota Tundra VIN# [XXX] to Stokes Toyota Beaufort, SC, for its 45,000-mile service. Just 300 meters after leaving the dealership, my truck caught fire, causing significant damage and putting my safety at risk. I am sharing pictures of the incident and the warning messages I received on the dashboard. I was on my way back to the dealership when this happened. At first, the truck was shaking and losing power. I managed to make a U-turn to return to the dealership, but then the engine stalled. At that moment, I started seeing warning messages on the dashboard. I immediately called the dealership to inform them that I was experiencing issues with my truck. While still on the phone with the dealership, I noticed smoke coming from the passenger side of the hood. Moments later, flames started emerging from the hood. I quickly hung up and called 911. 1- What component or system failed or malfunctioned? I believe the engine and possibly the brakes failed (based on the dashboard warning messages). 2- How was your safety or the safety of others put at risk? Within minutes, my truck burned completely. I am grateful I didn't have my children with me at the time. 3- Has the problem been reproduced or confirmed by a dealer or independent service center? I received formal letters from Toyota Manufacturer, Toyota Distributor, and the dealership, stating that they are sorry for what happened but cannot offer any assistance with my claim. 4- Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the insurance company, fire marshal, dealership, Toyota, and Engineering Analysis Associates (EAA) have all inspected the vehicle. 5- Were there any warning lamps, messages, or other symptoms of the problem prior to the failure? Yes, the truck was shaking, losing power, and eventually stopped completely, displaying warning messages on the dashboard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C