NHTSA Complaint #11660364 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the steering wheel started drifting and the contact was unable to keep steering wheel steady. The contact stated that there was an abnormal clicking sound coming from the steering wheel while turning the wheel in either direction. The contact stated that the "Service Power Steering Assist" and "Service Advancetrac" messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic where the contact was informed that the power steering module was electrical, and no repairs could be performed on the vehicle. Despite the failure, the contact was able to drive the vehicle to the residence and contacted the manufacturer. The manufacturer informed the contact that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact was also provided a case number. The vehicle was not repaired. The failure mileage was approximately 214,000.