NHTSA Complaint #11660284 — 2013 FORD ESCAPE

The transmission in my vehicle failed and had to be completely rebuilt before the car even reached 90,000 miles. Additionally, the vehicle has been leaking coolant. I have read that there are known recalls for coolant leaks on vehicles of the same year, make, and model as mine, which may be related to the issue I’m experiencing. Component or system that failed: The transmission failed and required a full rebuild. The coolant system is also leaking. Both systems are available for inspection if needed. •Safety risk: The transmission failure caused sudden performance issues, which could have led to an accident if it had happened while driving at highway speeds. The coolant leak puts the engine at risk of overheating, which could also lead to a breakdown or safety hazard while on the road. •Reproduction or confirmation: The transmission issue was confirmed by a certified transmission repair shop that performed the rebuild. The coolant leak is ongoing and observable. •Inspection by third parties: The transmission was inspected and rebuilt by an independent service center. The coolant leak has not yet been officially diagnosed by a dealership, but I plan to have it inspected soon. •Warning lamps or messages: There were no warning lamps for the transmission before failure, but symptoms such as slipping and rough shifting occurred prior to the rebuild. For the coolant leak, low coolant level warnings and engine temperature alerts have appeared intermittently, which first began a few months ago.