NHTSA Complaint #11660217 — 2020 AUDI A4 ALLROAD

The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.