NHTSA Complaint #11660103 — 2019 FORD ECOSPORT

APIM fault affecting Backup camera and Handsfree phone system (JK2T-14G371-CCC) The issue seemed to be the result of a sudden glitch. That occurred in January 2024. The screen appeared as if the system was rebooting, then it went dark and would not come back on, no longer displaying the camera feed from the rear camera when the transmission is put in reverse. After consulting the owners manual, and trying to follow the steps for a hard reset, and reinstalling the SYNC software; the system continued to be unresponsive. After this, the vehicle was brought to Autonation Ford Memphis for diagnosis, upon which the Dealer confirmed the faulty APIM. (Part Code: JK2T-14G371-CCC) As a result of the faulty component, the Driver is unable to make use of Driver safety features such as the Rear view camera, handsfree phone system, and other vehicle information through the SYNC screen, increasing the risk of a crash