NHTSA Complaint #11659956 — 2019 HONDA CIVIC

The contact owns a 2019 Honda Civic. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to turn. The contact stated that whenever the steering wheel was turned to the left or right there was a clicking sound coming from the steering wheel. The vehicle was taken to a certified mechanic who stated that the steering wheel was sticking and referred the contact to the dealer. The vehicle was taken to the dealer who diagnosed that the steering rack had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 71,900.