NHTSA Complaint #11659841 — 2014 VOLKSWAGEN PASSAT

The driver-side front airbag in my vehicle is under a safety recall due to the risk of it deploying improperly and releasing metal fragments, which could cause serious injury or death. I initially contacted the dealership in March and was told that I was not affected by the national backorder, and that the replacement part would arrive by early May. I have now been informed that the part will not be available until September. This delay is unacceptable and directly endangers my safety. I live in a region with high summer heat and humidity, conditions known to increase the risk of inflator failure in recalled airbags. Volkswagen, as the manufacturer, has failed to meet its recall obligations. I have contacted their customer service, and instead of offering a timeline, solution, or safe alternative, I was referred back to the dealership, who also had no answers. Volkswagen has provided no transportation assistance, no escalation process, and no accountability,even though they are responsible for ensuring the timely repair of this safety-critical component. The part has not been inspected or replaced by anyone, and I am being forced to drive a vehicle I know could cause serious harm. There are no warning lamps or error messages in the vehicle, but the danger is explicitly outlined in the recall itself. Volkswagen’s delay, lack of communication, and refusal to assist puts my safety, and the safety of others, at serious risk.