NHTSA Complaint #11659742 — 2015 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11659742
Vehicle 2015 FORD EXPLORER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NE

Consumer Description

The Backup Camera and dashboard screen are malfunctioning. The dashboard screen is completely black/blank when car is put in reverse. There are no warning lamps on dash or any other messages showing any errors/failures, etc. This is a safety issue, due to blind spots on vehicle. I took car to mechanic and they said this is an "on going issue with Ford, multiple people are having issues. The backup up camera needs to be replaced but that also means the dash board screen and everything else needs to replaced also since all tied together, this is very costly, keep looking for the recall". No need to involve insurance or police as there has not been an accident. I saw the most recent recalls but it did not include the 2015 Explorer it included other 2015 models. This has been happening for a while now probably started happening at 70,000 miles and now I have 115,000 miles. Bought the car when it had 35,000 miles on it.

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