NHTSA Complaint #11659429 — 2021 HONDA PASSPORT

There were no warning light, malfunction errors or anything prior to 1/4/2025. My passenger seat weight sensor was supposedly finally replaced on 4/9/2025 (I kept being turned away due to the part not being available), but it is still not working, as it is not illuminating/communicating with the dashboard appropriately. I told the dealer this the same day and they said it was late in the day so I had to bring it back. I went back to the shop twice and the second time they kept my car for 5 hours and said they couldn’t figure out why it’s not working so I would have to go back to the collision shop from 1/9/2024 to see if it is a wire or air bag issue. I got in my car and noticed that now the passer seat belt alarm is on so I took it back. They told me they can’t keep examining my car and I would have to pay for a full diagnostic test to see why the seat belt alarm and weight sensor is not working. I kept going back and forth with them that this is a safety issue and it needs to be fixed and I should not have to pay for this because at least the seat belt alarm was working before I went to them on 4/29/25. I also asked for a supervisor and was told no one was available and I would have to come back a 4th time. I left and instead of going back for who knows how long, I called the collision shop on 4/30/25 and have gone back and forth with them about finding out why my car is still not fixed. It is now 5/7/2025 and neither my passenger air bag sensor or seat belt sensor is working properly and the alarm is still beeping unless I lock the passenger seat belt. I do not trust the dealership and I am pissed off at the collision shop because no one seems to care that there are safety defects that are still not working correctly. I should also not have to pay for something that was out of my control and should have been done correctly the first time. I need some help now as this is an urgent matter and I do not feel safe or that my passenger will be safe in my vehicle.