NHTSA Complaint #11659199 — 2018 FORD MUSTANG

The contact owns a 2018 Ford Mustang. The contact stated that while the vehicle was parked, the contact stated that the vehicle failed to shift into reverse properly, with several unknown warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 70,000.