NHTSA Complaint #11659197 — 2020 CHEVROLET SILVERADO 1500

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated after an independent mechanic had performed an oil change on the vehicle, the vehicle was moved and parked. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The mechanic diagnosed that the engine had seized and there were metal shavings in the oil. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The dealer informed the contact that the manufacturer had denied coverage because the vehicle was previously serviced by an independent mechanic. The vehicle was repaired at the contact's expense. The contact related the failure to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). Additionally, the contact stated while idling and while driving at various speeds, the vehicle made an abnormal whining sound. The vehicle was taken to Bomnin Chevrolet Dadeland (8455 S Dixie Hwy, Miami, FL 33143), where it was diagnosed that the transmission was failing and there were metal shavings found in the transmission. The dealer replaced the transmission. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 25,000.