NHTSA Complaint #11659078 — 2023 HONDA RIDGELINE

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11659078
Vehicle 2023 HONDA RIDGELINE
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I have a 2023 Honda Ridgeline RTE excellent condition! Driver side headlight has moisture in it. There is a bulletin from Honda TSB23–024 titled moisture in headlight with a date of 3/3/2023. It involves the ridgeline 2017–2023. The summary says “moisture in the headlights. The headlight seal may become damaged from a miss adjusted Hood. Damage to the headlight seal may lead to moisture condensation building up in the headlight. Replace the headlight(s) with moisture condensation buildup and readjust the hood stoppers.” I called Honda Eastgate at 513-528-8000. They stated it was not a recall and that it would be an out-of-pocket cost. They want to charge a diagnostic fee of $250.00 and then charge to replace the headlight. I asked them if having moisture in the headlight would be a safety problem and they said yes if the light went out. Why in the world is this not a recall. I feel Honda is responsible for this and there should be no charge to the customer. I want to know who else I need to report this to, to have this become a recall, please help me with this problem. I can be reached at [XXX] [XXX] [XXX] Thank you for your help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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