NHTSA Complaint #11658862 — 2014 AUDI A5

On March 24, 2025 I submitted a valid claim for reimbursement to Audi of America for the outstanding recall on my A5's water pump along with the receipt for the service. Audi denied reimbursement because I had a claim that was "too old" from the recall date. This is of course, illegal. I would like Audi to reimburse me for my valid recall service. Body of email sent to Audi of America on March 24: To whom it may concern; I had previously submitted for reimbursement for work performed on my 2014 Audi A5 in August 2024. The vehicle has a recall notice for the waterpump; my waterpump failed as indicated in the recall notice and I had it repaired. I did not have the itemized receipt for the work performed and am attaching that receipt now. I am seeking reimbursement for the two major work groups as indicated on the invoice: AIR CONDITION DIAGNOSIS - $251.33 WATER PUMP: AUDI - $1554.80 Total Reimbursement Request - $1806.13