NHTSA Complaint #11658216 — 2018 HONDA CR-V

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11658216
Vehicle 2018 HONDA CR-V
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

My vehicle became difficult to steer, similar to driving with all the tires low on air. I made an appointment with Proctor Honda. They determined the Electronic Power Steering Rack was sticking and replaced it with a 5320-TLB-A23 : G/BOX ASSY, EPS. Honda assured me this was not a recall issue. After paying the $4365.66 repair charge, I determined there was a Service Bulletin 23-037 issued for this same problem. It applied to 2018 Honda CRVs. However, it only covered 54 vehicles and my vehicle was not included. This seems unreasonable given it appears to be the identical issue as the vehicles subject to the recall. I'm a 76 year old female and have no means to challenge this other than to ask for your help in determining if I am being treated fairly. If it truly is not the same issue, then I understand. Mileage is 87,661.

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