NHTSA Complaint #11658074 — 2022 FORD TRANSIT CONNECT

While driving my 2022 Ford Transit Connect (cargo model, 2.0L) in city traffic, I experienced a serious intermittent issue. Twice now, the vehicle suddenly jerked, throttle response was delayed or non-existent, and a “Collision Detection Disabled” warning flashed on the dash. Simultaneously, the “Service Vehicle Soon” light illuminated. Both times, I pulled over and shut off the vehicle. Upon restarting, the warnings cleared and the vehicle drove normally again. There were no prior warning signs or fault messages. I brought the vehicle to Mullinax Ford in Apopka, FL, and explained the issue in detail. However, I was told there were no diagnostic trouble codes (DTCs) stored, and they refused to conduct any further testing. I specifically asked them to perform: A full scan of all vehicle modules (including the IPMA/collision system), Check the forward collision camera and wiring, Confirm all PCM/ADAS software is up to date, Perform a battery and charging system test, Inspect the throttle body or related sensors. They declined, saying “if there are no codes, there’s no issue.” This is concerning because the symptoms are intermittent and potentially safety-related — including unexpected loss of power and the disabling of a major safety system. Based on owner reports and technical bulletins from Ford for similar symptoms in other models (such as F-150 and Explorer), this may be due to software or hardware faults that do not always trigger DTCs. This issue affects my confidence in the safety and reliability of the vehicle. I am requesting that Ford investigate further, open a case, and provide support in ensuring proper diagnostics and resolution — even if the dealer won’t take further action.