NHTSA Complaint #11657054 — 2019 GENESIS G80

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11657054
Vehicle 2019 GENESIS G80
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

I took my car in to have a recall repair completed. A relay kit was added to the engine compartment and my car has not operated the same since. When I start my car now it idles rough and is making noises that it wasn’t making before. When I accelerate my car stalls and is sluggish. Also when I accelerate my car stalls and speeds up uncontrollably, which is a concern for safety. I’ve contacted the dealership where this repair was completed and told them all the issues I’ve been having since the repair was completed. They keep stating that there is nothing wrong. I’ve spoken with Customer Relations and the Regional Manger only to get no assistance. I’m concerned about my safety and how this repair will affect my extended warranty because my engine has been altered. I wasn’t having any of these issues until this repair was completed and the dealership seems not to care or taking this seriously. The Regional Manager didn’t call me back until maybe a week or so after I kept constantly calling and advising that I was going to go to the news and get a lawyer. This issue has not been resolved.

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