NHTSA Complaint #11656467 — 2021 CHEVROLET SPARK

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11656467
Vehicle 2021 CHEVROLET SPARK
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

I lease a car through carvana, and they informed me that the car was safe and properly inspected. In the first 2 weeks, I took the chevrolet to a certified dealership for a routine inspection. I was informed that the vehicle has severe mechanical and electrical issues. The enginee needs to be completed replace they found shred metal pieces in the engine oil. The car also needs a completely new steering and alignment system. It also needs a new heating system. The total cost is 7500, which is close to the current value of the car. I have informed carvan and silver rock third party insurance. They failed to inspect the vehicle and follow DOT safety requirements. This car shouldn't be available or purchased. This car requires several weeks of repair and puts me at risk for driving. I could have easily ended in deadly accident because of the condition of the vehicle. This company has committed gross deglience and promotes a car that is unsafe with false advertising and promises. Carvana is liability however they refuse to follow proper safety guidelines and take responsibility for the issue they created. I am paid for a vehicle I can't legally drive. There gross deglience put all customers at risk; if they were honest about there inspection this issue would never occur. Please help me expose this corrupt company. We the people deserve better. This company needs to be held accountable with an FCC and DOT audit.

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