NHTSA Complaint #11656392 — 2021 GMC YUKON XL

I am writing to express my concern regarding a serious issue with my 2021 GMC Yukon. Recently, while driving, I experienced a sudden surge in power. About five minutes later, when attempting to shift into reverse, the vehicle would not respond. I tried multiple times with no success. Afterward, while driving it briefly around the block, it made a clunking sound, which raised further concern. Ultimately, I had to call a tow truck, and the vehicle was taken to George Gee GMC in Liberty Lake, Washington. Unfortunately, the next day the dealership was unable to duplicate the issue. There were no warning messages on the screen at the time of the incident, and no diagnostic codes were found, so they could not move forward with any repair. I later discovered that this exact issue is addressed in Technical Service Bulletin N242454441-02. However, I was informed that my VIN is not included in the special coverage, despite my vehicle being the same year and equipped with the same transmission mentioned in the bulletin. I am deeply concerned that this problem could happen again—possibly while I am driving in Canada, transporting my children, or in a location where calling a tow truck would be very difficult. My safety and my family’s safety are at risk, and frankly, I am now anxious about driving a vehicle I used to trust. I also have an extended warranty, but when I contacted GM service, I was told that unless the problem can be duplicated, it would not be covered. This is extremely frustrating given the severity of the issue and the fact that it is already documented in an official bulletin. I am requesting that this situation be escalated. I would appreciate any additional support, coverage, or guidance GM can offer to help ensure this issue is resolved and does not put me or my family at risk again.