NHTSA Complaint #11656085 — 2015 FORD ESCAPE

The contact owns a 2015 Ford Escape. The contact stated that while at a red light, the vehicle failed to move forward. There were no warning lights illuminated. The vehicle was towed to a transmission shop where it was determined that the transmission needed to be replaced. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred the contact to the NHTSA Hotline. The failure mileage was approximately 116,000.