NHTSA Complaint #11655966 — 2023 VOLKSWAGEN JETTA

The rear brake calipers are not fully opening, causing the pads to drag on the rotors. The dealership has replaced the pads per instructions from VW Engineering; however, per the dealership, they state that it's a software problem causing the calipers to drag against the rotors and VW hasn't issued any software updates to fix the known problem. They did "extend" the brake warranty for consumables to 2 years/24000 miles at no cost the customer however, the software problem has not been fixed and VW is ignoring the problem. The front breaks are also gripping and causing a varnish build up and there is no fix for that problem, either. I have a 2023 VW Jetta SE with only 14,362miles and I've had to have the breaks serviced 3 times due to the breaking problem.